Certified quality
Dolfin is a confectionery company linked to traditions but, at the same time, attentive to change, to the extent of globally and actively engaging in a continuous process to achieve the objectives of quality, safety and legality.
For all these reasons, on 27 July 2001, the General Directorate decided to establish a Quality Management System (according to UNI EN ISO 9001:1994) and to adapt it in July 2004 to the new UNI EN ISO 9001:2000 model.
In addition to strictly observing all statutory and regulatory requirements of the law, the company implements a policy of continuous improvement and pursues constant customer satisfaction.
On 4 April 2007 driven by mostly foreign market demand, Dolfin adopted product certification, according to the "International Food Standard" (IFS) standard, for the Easter egg product.
The IFS standard represents an important product certification for qualify a company's suppliers according to requirements of quality, safety and compliance with food regulations.
On 28 June 2007 the continuous improvement of the company was also reinforced by the achievement of environmental certification according to the international standard for environmental management systems (UNI EN ISO 14001:2004 standard).
On 25 February 2009 Dolfin brought itself in line with the very latest version of the IFS 5 standard.
Adoption of the Environmental Management System (EMS) has required the commitment of all staff.
This commitment started with the highest level of the organisation, defining the environmental policy, a statement that aims to achieve environmental objectives and targets and the consolidation of practices which - in addition to fully meeting all requirements of the law - enables a continuous improvement in environmental efficiency by the company, by suppliers and by customers.
Since 1 February 2008, Dolfin has opened up to the organic market with Organic Certification for the prepared liquid to freeze product.
In June 2011 it adopted the BRC (British Retail Consortium) standard for the summer product. BRC is a criterion of certification which guarantees corporate reliability in relation to a company's own brand products, manufactured in accordance with well-defined quality standards and in compliance with the minimum requirements. The adoption of BRC and IFS are valid premises for exporting products abroad.
Today, the management structure of the company has developed a new belief: it is not right to continue to "work" without taking into serious consideration the integration of our organisation with the environment. We too must help to prevent pollution, we too have a duty to ensure a healthier environment for our children and our grandchildren..
